FAQ

Frequently Asked Questions

About GoodOnU.ca

Is GoodOnU.ca a disability-led business?

Yes. GoodOnU.ca is a Canadian, disability-led social enterprise founded by a mother-daughter team with lived experience of disability. Ashley Caldwell is a disabled artist, AAC user, and co-founder whose voice and artwork shape our designs and values. Our business is rooted in disability advocacy, access, and inclusion—not performative branding.

Who designs GoodOnU.ca products?

GoodOnU.ca products are designed through disability-led and disability-informed collaboration. Apparel designs feature original artwork by disabled artists, including Ashley Caldwell, and reflect lived experience with disability, AAC communication, and accessibility. Our assistive devices are thoughtfully designed by MakeGood, with a focus on usability, dignity, and independence.

Assistive Devices

Are your assistive writing devices available in Canada?

Yes. Our assistive writing and access devices are available to Canadians through GoodOnU.ca. We partner with MakeGood to ensure practical, well-designed tools—such as pen holders and phone cuffs—are accessible to people in Canada without the barriers of international ordering or excessive cost.

Are your assistive devices sold for profit?

No. Assistive devices sold through GoodOnU.ca are offered on a cost-recovery basis. This means pricing is set to cover production, shipping, and handling only—not to generate profit. Our goal is access first: ensuring Canadians who need assistive tools can obtain them affordably and without exploitation.

Orders & Shipping

How long will it take to receive my order?

Most orders ship within 3-5 business days. Standard shipping within Canada typically takes 5-10 business days. You'll receive a tracking number via email once your order ships. Please note that custom or made-to-order items may take additional time.

Do you ship internationally?

Yes! We ship to the United States and many international destinations. Shipping times vary by location. International customers are responsible for any customs fees or duties that may apply.

What are your shipping rates?

Shipping rates are calculated at checkout based on your location and order size. We offer free shipping on Canadian orders over $100. Visit our Shipping Policy for complete details.

Can I track my order?

Absolutely! Once your order ships, you'll receive an email with tracking information. You can also check your order status anytime by logging into your account or using the tracking link in your shipping confirmation email.

Sizing & Fit

How do I choose the right size?

Each product page includes a detailed size chart. Our apparel runs true to size with unisex fits on most adult items. For kids' sizes, we recommend checking the height and chest measurements in the size guide. If you're between sizes, we suggest sizing up for a more comfortable fit.

What if my item doesn't fit?

We want you to love your purchase! If the size isn't right, we accept exchanges within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Visit our Return Policy for complete details.

Are your products unisex?

Most of our adult apparel is unisex and fits well. We also offer specific fits, including V-necks, plus sizes. Check individual product descriptions for fit details.

Products & Materials

What materials are your products made from?

We prioritize quality and comfort. Most of our tees are 100% cotton or cotton-poly blends. Our organic options are made from certified organic cotton. Hoodies are typically cotton-poly fleece blends for softness and durability. Specific material information is listed on each product page.

How do I care for my GoodOnU apparel?

For best results: machine wash cold with similar colours, tumble dry low, and avoid bleach. Turn printed items inside out before washing to preserve the design. Detailed care instructions are included with each order and on product pages.

Are your products accessible and inclusive?

Absolutely! We offer a wide range of sizes (kids 2-14, adult XS-3XL, plus sizes up to 6XL on select items). Our designs celebrate disability, accessibility, and inclusion. We're continuously working to improve accessibility in our products and shopping experience.

Do you offer custom or personalized products?

Yes! We offer custom t-shirts for groups, camps, and sports teams. We also collaborate directly with customers on custom designs. Contact us through our Contact page to discuss your custom order needs.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for unworn, unwashed items in original condition. Custom and personalized items are final sale. Refunds are processed to your original payment method within 5-10 business days of receiving your return. See our complete Return Policy.

How do I start a return or exchange?

Contact us via our Contact page or email us with your order number and the reason for the return. We'll provide you with return instructions and a return authorization if needed.

Who pays for return shipping?

Return shipping costs are the customer's responsibility unless the item arrived damaged or defective. We recommend using a trackable shipping method for returns.

Giving Back

How does GoodOnU give back to the community?

At GoodOnU, we're committed to making a real difference in the accessibility and advocacy communities. A portion of every purchase goes directly to supporting organizations that align with our mission of inclusion, accessibility, and equity. We partner with charities and initiatives that champion the causes our products represent. Learn more about our giving back program.

Which organizations do you support?

We carefully select partner organizations that focus on accessibility advocacy, disability rights, animal welfare, anti-poverty initiatives, and equity programs. Our partnerships reflect the values and messages featured on our products. Visit our Giving Back page for a complete list of current partners and the impact we're making together.

How can I get involved or nominate an organization?

We love hearing from our community! If you know of an organization doing important work in accessibility, advocacy, or inclusion, we'd love to learn about them. You can reach out through our Contact page with your suggestions. We're always looking for meaningful partnerships that align with our mission.

What percentage of my purchase goes to charity?

We believe in transparency. A portion of proceeds from every sale supports our partner organizations. The specific allocation varies based on product lines and current campaigns. For detailed information about our giving structure and impact reports, visit our Giving Back page.

Can I choose which organization my purchase supports?

Currently, our giving program distributes funds across our partner organizations based on our quarterly impact goals. However, when you purchase products from specific advocacy collections (like Red Shirt Day), a portion supports organizations aligned with that cause. Check individual collection pages for details.

Do you share impact reports?

Yes! We believe in accountability and transparency. We regularly update our Giving Back page with information about donations made, organizations supported, and the real-world impact of our community's purchases. Together, we're making a difference.

About Our Designs

Who creates your designs?

Many of our designs feature original art by self-advocate artists, including Ashley Caldwell, whose MY HEART and Inclusion is Love designs are customer favorites. We also work with artists like Clara Whittaker for our Animal Advocate collection. We're proud to amplify the voices and creativity of disabled artists and community allies. 

What is AAC and why do you feature it?

AAC stands for Augmentative and Alternative Communication. Our AAC collection features communication board designs (like "Want More Coffee," "I'm Open to Talk") that promote conversation and communication access for people who use AAC devices or methods. These designs celebrate communication diversity and inclusion.

What is Red Shirt Day?

Red Shirt Day is an annual awareness campaign supporting accessibility and inclusion. Proceeds from our Red Shirt Day collection support Easter Seals Ontario and accessibility initiatives. It's about making Canada more accessible for everyone.

Payment & Security

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and Shop Pay. All payments are processed securely through Shopify's encrypted payment system.

Is my payment information secure?

Absolutely. We use Shopify's secure, PCI-compliant payment processing. We never store your complete credit card information on our servers. All transactions are encrypted and protected.

Do you offer gift cards?

Yes! Our digital gift cards are perfect for letting someone choose their own advocacy apparel. Gift cards are delivered by email and can be used for any purchase on our site. Shop gift cards here.

Contact & Support

How can I contact you?

We'd love to hear from you! Visit our Contact page to send us a message. We typically respond within 1-2 business days.

Do you have a physical store?

We're an online-only store, which allows us to keep costs down and reach customers across Canada and beyond. All orders ship from our fulfillment center in Ontario.

Can I cancel or modify my order?

If you need to cancel or modify your order, contact us immediately. Once an order has been processed and shipped, we cannot make changes, but we're happy to help with returns or exchanges once you receive your items.

Still Have Questions?

If you didn't find the answer you're looking for, please don't hesitate to reach out! Contact us through our Contact page and we'll be happy to help.